Education Jobs in West Brisbane

At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 40 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.

Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.

We are looking for a Content Writer to join our Learning Team to collaborate with our highly skilled experts across Aurion to ensure we create content that makes life work better for our customers and team.

Responsibilities

The primary goal of this role is to create knowledge articles that support customers and enhance their experience with our Version 12 (V12) software. The Content Writer will excel in communication, translating technical software processes into clear, user-friendly documentation for Aurion. Additional responsibilities include:

·        Write, format, edit, review and proof knowledge article content for technical and non-technical users of the Aurion software to better understand and navigate the features of V12

·        Build and maintain an internal user guide to support our teams

·        Identify opportunities for continuous improvement for the delivery of existing and new content, ensuring that it is aligned with our core purpose to make life work better for our customers and team

·        Prepare, review and maintain knowledge articles written for V12, keeping up-to-date with the latest enhancements and releases, ensuring that our customers have the most relevant and helpful information and guidance available

Skills and experience

We are looking for a highly motivated team member who thrives in a dynamic environment, while demonstrating the following experience and qualities:

·        Prior experience with the development of written learning content in the role of Content Writer, eLearning Developer, Technical Writer or similar

·        Exceptional written and verbal communication skills, with strong attention to detail and the ability to create documentation for audiences with varying levels of technical skills and knowledge

·        Proven ability to quickly learn and understand technical material with a proactive approach to developing our online knowledge articles, support processes and content required to enhance these resources

·        Independently motivated with a proven ability to work effectively in a remote environment as required, and use hybrid work communication technologies

·        Highly advantageous to have prior experience working with Customer Support Software such as Intercom

Benefits of joining our team

Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

• Competitive pay and perks
• Flexible and hybrid working arrangements to ensure you have time for the things and people you love
• Generous parental leave, career breaks, study leave and unpaid leave
• A vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team 
• Career growth opportunities in a thriving tech business
• The security of joining a trusted and established Australian brand
• The opportunity to truly make an impact- be part of a company that cares about your ideas, your effort and your well-being 

Our team is the heart of our success. As part of our team, you'll be supported in your growth, working in a friendly, respectful, and collaborative environment. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts. 

We are committed to creating an inclusive and diverse workplace where everyone feels they are a valued, respected, and empowered member of our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. #work180

Individuals with disabilities are encouraged to apply. We are dedicated to providing reasonable accommodations to candidates with disabilities, providing the environment and support for anyone to enjoy equal access to the right employment opportunities.

If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.

We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.

About QCIF

The Queensland Cyber Infrastructure Foundation (QCIF) is a non-profit organisation that provides cutting-edge digital infrastructure capabilities for research and innovation across Queensland and Australia. QCIF draws investment from its Members, the Queensland Government, and the Australian Government’s National Collaborative Research Infrastructure Strategy (NCRIS) program. We are an NCRIS node for the Australian BioCommons (Bioplatforms Australia), and the Australian Research Data Commons (ARDC) and its Nectar Research Cloud. 

Our purpose   

To provide cutting-edge digital research infrastructure to our Members.   

Our vision   

To be the digital research partner of choice for our Members, collaborators and clients. 

Our mission   

To accelerate research excellence and societal impact through our Members by: 

• Provisioning cutting-edge digital research infrastructure capabilities and enterprise solutions;   
• Upskilling current and future researchers and innovators; and 
• Catalysing collaboration within Queensland and across Australia. 

Our values 

• Excellence — we stand by the quality and integrity of our contributions to research; 
• Collaboration — we believe teams are best placed to tackle the grand challenges that confront society; and 
• Entrepreneurial — we do not wait for opportunities to come to us; we make things happen. 

About the Role

We are seeking multiple positions. Roles are available for developers with skills in Applied AI, Front-end Web application and API development, or Full Stack enterprise platform development. Remuneration will be commensurate with skills and experience.

These roles will be responsible for technical delivery for designing, building, and maintaining optimised and highly available data infrastructure, pipelines, and workflows that facilitate data management, data analytics, and modelling solutions. These roles plan, design, develop, deploy, and administer frameworks and architectural approaches that scale to handle user demands. 

These are hands-on roles which requires technical expertise to deliver data and analytical services including data ingestion, transformation, storage, dashboarding, and model execution. The roles strive to continuously develop new and improved data engineering and operations capabilities.

Successful applicants may exclusively support major projects or programs such as EcoCommons Australia or WildObs. 

Key responsibilities

• Scope, analyse, design, develop, test, deploy, document, and support software solutions (e.g. scripts, programs, workflows or RESTful web services) to broad specifications under broad supervision, providing technical leadership to junior team members as required.
• Identify, install, modify, optimise and integrate applications, middleware, user interfaces and other software under broad supervision, providing technical leadership to junior team members as required.
• Identify a need for, design, develop, deploy and maintain infrastructure to increase data and model findability, accessibility, interoperability and reusability under broad supervision, providing technical leadership to junior team members as required.
• Identify a need for, architect, deploy and configure software stacks for data ETL, management and analytics and execution of models to broad specification under broad supervision, providing technical leadership to junior team members as required.
• Write unit/integration tests, plan and conduct system/user acceptance testing, produce comprehensive test plans, and contribute to engineering documentation and tools under broad supervision, providing technical leadership to junior team members as required.
• Identify a need for, evaluate and implement processes and systems for data lineage, integration and quality and tools to support increases in data volume and complexity under broad supervision, providing technical leadership to junior team members as required.
• Design, develop, deploy and maintain scalable OpenStack cloud-based solutions, analytical tools, programs, and interfaces to broad specifications under broad supervision, providing technical leadership to junior team members as required.
• Resolve harder problems, issues, and bug fixes within the agreed timeframes, taking shared ownership of easier problems, issues and bug fixes under broad supervision, providing technical leadership to junior team members as required.
• Report on progress against project tasks and milestones through regular meetings and updates as well as more detailed analysis and written reports for stakeholders, project managers, team leads, and senior management.
• Develop and deliver training programs under broad supervision, providing technical leadership to junior team members as required.
• Interface with relevant stakeholders to manage expectations and ensure satisfaction under broad supervision, providing technical leadership to junior team members as required.
• Work closely and actively communicate with a team of engineers, product managers, and analysts.
• Capture requirements and develop proposals with collaborators under broad supervision, providing technical leadership to junior team members as required.
• Architect, develop and adapt software architectures to support proposed and operational software platforms to broad specifications under broad supervision, providing technical leadership to junior team members as required.
• Assist in the design and implementation of strategy for long term platform architecture, providing technical leadership to junior team members as required.
• Be aware of security considerations and implementation of security best practices, identifying gaps and areas for improvement, providing technical leadership to junior team members as required.
• Manage routine projects, providing leadership to junior team members.

About you

Essential qualifications and experience

• A Bachelor's degree or higher in Computer Science, Information Technology, or a related discipline. Alternatively, an equivalent combination of at least 10 years relevant experience and/or education/training. 
• Practical skills in software engineering and scripting languages (Python, R, Javascript, Powershell, Perl, shell, etc.) including desktop and web-based platform development. 
• Practical skills and experience in design, delivery, and operation of complex systems and platforms.
• Experience with automated testing and CI/CD technologies and approaches.
• Experience with Agile development and management methodologies.
• Practical skills in designing and implementing ETL systems.
• Ability to prioritise own workload, work independently and meet deadlines. 

Desirable qualifications and experience

• Knowledge and experience in the use and management of Linux systems in a Cloud environment.
• Knowledge and experience in the use and management of Windows systems in a Cloud environment.
• Knowledge and experience in project management.
• Experience in advising researchers on the appropriate data science strategies.
• Experience in working with relational and non-relational databases and the design of data models; improving system operations, delivery and management of large datasets, data integrity and quality.
• Skills and experience in cybersecurity.
• Experience with front end frameworks such as ReactJS, Flutter, or other modern frameworks.
• Experience in developing service APIs.
• Experience with Kubernetes/Containerisation.
• Experience with DevOps / DevSecOps.

 Organisational Relationships

The position reports to Head of Data & Software Solutions. Successful applicants will receive priority and workplans from project/program leads. 

 Location  

• The role will work from the QCIF offices, home office, or remote location. 
• Applicants must reside within Australia for the duration of their employment.
• Flexible working arrangements may be negotiated.  
• This position may be hosted by one of QCIF’s Member universities. This is open for negotiation for applicants requiring an academic association. Details about QCIF can be found here https://qcif.edu.au  

 Working Rights

Applicants must have valid rights to work full time in Australia. QCIF will not sponsor applicants for this role. Applicants who do not have valid working rights need not apply.