Value Stream Manager, Customer Management & Billing

Posted 10d ago

$190,000 - $191,000

Brisbane City, QLD, 4000

Location

Permanent

Work Type

Mixed (Both In Office + Remote)

Work Setting

Job Description

The Opportunity

At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity available for Value Stream Manager - Customer Care and Billing in Melbourne, Adelaide, Sydney or Brisbane on a full-time permanent basis.

Reporting to the Head of Platform & Technology Operations, this role leads end-to-end lifecycle management for Customer Care and Billing systems. It focuses on delivering continuous value, security, and operational excellence through strategic leadership and stakeholder collaboration. By leveraging market analysis and performance optimisation, the role drives innovation and ensures the product portfolio remains competitive.

Key Responsibilities

• ability to drive customer satisfaction and loyalty through proactive feedback mechanisms, customer journey mapping, and strategic improvements that align products and services with evolving client needs.

• Strong leadership in workforce planning, coaching, and performance management to build high-performing, future-ready teams. Demonstrated success in creating a talent pipeline and fostering professional growth aligned with organisational goals.

• Expertise in developing and aligning product strategies and roadmaps with enterprise-wide technology architecture and business outcomes, ensuring long-term value creation and operational efficiency.

• Comprehensive oversight of the full product and application lifecycle, including vendor and compliance management, service continuity, and performance monitoring, ensuring secure, high-quality delivery aligned with best practices and business expectations.

• Strong track record of navigating complex stakeholder landscapes, both internal and external. Skilled at influencing, negotiating, and aligning diverse priorities to deliver impactful technology solutions and build strategic partnerships across all levels.

Your background


• Bachelor's degree in computer science or a related field.

• Experience in leading IT operations with hands-on knowledge of major applications, service management best practices, and security frameworks, ensuring robust and secure technological environments.

• leading teams through periods of transformation and growth, while fostering cross-functional collaboration and building trusted relationships with internal and external stakeholders to drive business-aligned IT outcomes.

• Strong commercial and business acumen with a clear ability to plan, prioritise, and execute technology initiatives that align with strategic goals, delivering measurable business results within budget and timelines.

• Experience in using data-driven insights to inform decision-making, solve complex technical issues, and manage risk, all while maintaining high standards of operational efficiency and accountability.

• Experience in commercial operations of infrastructure companies and / or related applications will be an advantage.

About the Team

Technology underpins everything we do at APA from helping connect millions of Australians to essential energy sources every day to achieving our net zero ambition - and the capability for our people to make this happen.

To help APA power ahead, the Technology teams is focused on enhancing APAs technology offering, providing innovative and progressive technology - enabling APA to be world class in energy solutions.

This is an exciting time for the team, we need people who are courageous, nimble, and ready to make an impact - change makers and risk takers.

Working at APA

At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA

APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia.

And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed securing Australia's energy future by delivering infrastructure solutions for Australia's energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia's energy future.

We'd love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Saturday 26 April 2025. Role Reference number JR2415.

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.

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