Networks & Systems Administration in Information & Communication Technology Jobs in All Australia

About us

aXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners’ course and competency records nationwide. As an industry leader, we’re on an exciting growth journey, transforming the way training providers and employers manage and support their learners.

Recognised as a Great Place to Work for two years running, we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career, there’s never been a better time to join our team and help us shape the future of education technology.

As a Senior Cloud Engineer (Platform) at aXcelerate, you’ll play a key role in shaping and maintaining the systems that power learning across Australia. Your impact will be felt in every improvement to security, automation, and observability — and you’ll be doing it as part of a supportive, inclusive, and values-driven team.

Whether you’re Brisbane-based and prefer hybrid work, or located elsewhere in Australia and looking for a remote opportunity — we’d love to hear from you.

You’ll have the opportunity to:

• 🛡️ Strengthen the security and reliability of our AWS cloud infrastructure and Linux environments.
• ⌨️ Define infrastructure-as-code best practices using tools like Terraform, Helm, and CDK.
• 🤖 Automate routine maintenance and system administration tasks using tools like Ansible, Chef, or Puppet – so we can focus on meaningful, high-impact work.
• 📡 Design and maintain observability solutions using AWS-native tools (CloudWatch, X-Ray, CloudTrail) and trusted third-party platforms (e.g. Prometheus, Grafana, Logz IO, Datadog, New Relic, OpenTelemetry)
• 📊 Create intuitive dashboards and meaningful alerts to empower data-informed decisions and real-time insight.
• 🚨 Implement proactive alerting and anomaly detection, ensuring issues are identified early and addressed smoothly.
• 📂 Build inclusive, accessible logging and tracing systems, helping teams troubleshoot effectively and collaboratively.
• 🔍 Lead root cause analysis and develop automated, sustainable responses to recurring issues.
• 🤝 Work cross-functionally with diverse teams to identify performance challenges and co-design scalable, human-friendly solutions.
• 🎯 Define and uphold service standards by monitoring SLIs, SLOs, and SLAs – and using insights to keep improving.
• 🧰 Support secure server patching and Linux system administration, helping to keep our environment safe and modern.

You’ll bring:

• 2–4 years of experience in cloud engineering on AWS, especially around monitoring and infrastructure visibility.
• Confidence with observability tools like CloudWatch, X-Ray, CloudTrail, and third-party platforms such as Prometheus, Grafana, Datadog, or New Relic.
• Solid skills in scripting (e.g., Python, Bash) and using automation tools like Ansible, Chef, or Puppet.
• Proficiency with infrastructure-as-code (Terraform, CDK, Pulumi, or similar).
• Hands-on experience with Linux server administration and patching.
• Familiarity with defining and monitoring SLIs/SLOs.
• Strong communication skills – you can explain complex things clearly and collaborate across teams.
• Ability to adapt quickly to new systems and technologies.
• Prior work in a zero-downtime, high-scale production environment.
• Background in Platform and DevOps teams.

What we offer:

• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working – work remotely or from our Brisbane-based office.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Gym discount and reduced price Pilates classes.
• Opportunities for career development with well defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

How to apply

Please submit an up-to-date resume which outlines your suitability for the role.

We’re looking for individuals who resonate with our values – H.E.A.R.T.: Honesty, Empathy, Acceptance, Respect, and Trust, whilst also bringing a unique perspective to their work.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

If you require any reasonable adjustments during the application process, please let us know by emailing careers@axcelerate.com.

At bdna, we exist to improve society. We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!

The bdna Products team of technical analysts, software developers, engineers, testers and forensic subject matter experts work closely with law enforcement and forensic laboratories to improve forensic service delivery through specialist products and contributes to the continuous improvement of service delivery and customer satisfaction.

This role is responsible for providing high-quality technical support to internal and external stakeholders, including incident, problem, and service request management in alignment with agreed Service Level Agreements (SLAs).

This role includes participation in an after-hours on-call support roster to ensure 24/7 service availability for bdna’s customers.

What’ll you do

• Provide responsive and effective technical support via telephone, email, and remote access tools in accordance with customer SLAs
• Conduct software maintenance, updates, and upgrades for bdna’s client base
• Proactively foster and maintain positive relationships with clients through professional and customer-focused communication
• Monitor application and infrastructure alerts to identify and address potential incidents before they impact service
• Apply ITIL-aligned incident management practices to resolve customer issues in a timely and efficient manner
• Support the implementation of change management and coordinate with clients during planned maintenance activities
• Analyse recurring issues and recommend preventative measures to reduce incident volume
• Collaborate with internal teams—including developers, QA, infrastructure, UX, and business analysts—to investigate and resolve complex technical issues
• Troubleshoot infrastructure and application faults, identify bugs, and perform data analysis tasks as required
• Document support activities, decisions, and resolutions within service management tools such as ServiceNow
• Operate within bdna’s Continuous Integration (CI) environment and associated tools
• Attend client sites as required, representing bdna in a professional and consultative manner
• Manage competing priorities to ensure timely resolution of all support tickets and tasks
• Demonstrate autonomy, initiative, and accountability in the delivery of support services
• Contribute to a positive and inclusive team culture, showing respect for diverse backgrounds, cultures, and perspectives
• Actively support bdna’s commitment to quality, innovation, and continuous improvement

What you’ve got

• Minimum three (3) years of demonstrated experience in a technical support or application support role
• Proficient in SQL, including advanced querying, optimisation, and database management
• Strong working knowledge of Microsoft Azure services and troubleshooting methodologies
• Experience with ticketing systems such as Jira Service Management or ServiceNow
• Ability to diagnose and resolve issues in Windows environments, web applications, and APIs
• Understanding of cloud-based application and database technologies
• Experience supporting bespoke or custom-developed software systems is highly regarded
• Familiarity with software development processes or code is advantageous
• Excellent analytical and problem-solving skills with a proactive approach to service delivery
• Strong communication skills with the ability to translate technical information for non-technical users
• Proven ability to manage multiple tasks and prioritise effectively under pressure
• Demonstrated ability to work independently as well as collaboratively within a team
• High levels of professionalism, integrity, and customer focus

What you’ll get

• Appropriate onboarding and training on the current forensic technology solutions
• Work closely with knowledgeable SMEs within a values driven team
• Collaboration and support
• Autonomy and ownership
• Flexible work arrangements
• Generous employee benefits, including professional development budget and birthdays off
• Career acceleration opportunities!

Qualifications/Certifications

• A degree in computer science, information technology, or a related field or equivalent experience
• Microsoft Certified Azure Data Fundamentals (preferred)
• Microsoft Certified: Azure Database Administrator Associate (preferred)
• ITIL Foundation certification (desirable)
• Experience working with public sector organisations, particularly public safety is highly desirable.

Work Eligibility

• MUST have NV1 clearance to be considered for this role
• MUST be Australian citizen (Required)
• MUST be located in Brisbane

(Please apply to this role through our website's application link - here!)

$116K – $124K Total Remuneration Package (pro-rata)

$102K – $109K Base Salary (pro-rata)

Location: Maroochydore

Vacancy No: 6195

Temporary - Full-time (until January 2026)

Applications close: Sunday, 13 July 2025 11:59pm AEST

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Digital & Information Services branch drives agile, transformative technology solutions, empowering Council to lead in delivering innovative, sustainable services to our community.

Our Infrastructure team plays a key role in the design, implementation, and optimisation of Council’s Data Centre Services and Cloud Infrastructure. You’ll help ensure high performance, availability, and cost-effectiveness across platforms including Windows Server, Linux, VMware, and Azure.

Key duties :

• Design and implement scalable Data Centre and Cloud solutions
• Configure and monitor Windows, Linux, and VMware platforms
• Automate infrastructure tasks using Infrastructure as Code
• Resolve complex technical issues and support system security
• Ensure business continuity through disaster recovery planning

 This position is based at Sunshine Coast City Hall in the heart of the Maroochydore CBD – a state-of-the-art, sustainable building designed for innovation and collaboration.

About you

As a seasoned systems engineering professional, you bring a strong foundation in Information Technology, supported by a relevant degree and industry certifications or extensive hands-on experience. Your technical expertise spans advanced administration and support of Windows Server environments, VMware virtualisation, and Veeam backup solutions—making you a valuable asset in managing complex infrastructure.

You have a proven track record in disaster recovery planning and virtual infrastructure deployments, ensuring business continuity and system resilience. Your ability to troubleshoot, analyse, and resolve technical issues is matched by your excellent communication and time management skills, enabling you to work effectively across teams and projects.

In addition to your technical capabilities, you are ready to respond to critical incidents as needed. Your flexibility and commitment to service excellence are demonstrated through your willingness to participate in on-call rosters and respond to outages, ensuring the reliability and performance of Council’s IT systems.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.

For specific enquiries contact Sheldon Riddick during business hours on 0482 692 234.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.