At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 40 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.
Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.
We are looking for a Content Writer to join our Learning Team to collaborate with our highly skilled experts across Aurion to ensure we create content that makes life work better for our customers and team.
Responsibilities
The primary goal of this role is to create knowledge articles that support customers and enhance their experience with our Version 12 (V12) software. The Content Writer will excel in communication, translating technical software processes into clear, user-friendly documentation for Aurion. Additional responsibilities include:
· Write, format, edit, review and proof knowledge article content for technical and non-technical users of the Aurion software to better understand and navigate the features of V12
· Build and maintain an internal user guide to support our teams
· Identify opportunities for continuous improvement for the delivery of existing and new content, ensuring that it is aligned with our core purpose to make life work better for our customers and team
· Prepare, review and maintain knowledge articles written for V12, keeping up-to-date with the latest enhancements and releases, ensuring that our customers have the most relevant and helpful information and guidance available
Skills and experience
We are looking for a highly motivated team member who thrives in a dynamic environment, while demonstrating the following experience and qualities:
· Prior experience with the development of written learning content in the role of Content Writer, eLearning Developer, Technical Writer or similar
· Exceptional written and verbal communication skills, with strong attention to detail and the ability to create documentation for audiences with varying levels of technical skills and knowledge
· Proven ability to quickly learn and understand technical material with a proactive approach to developing our online knowledge articles, support processes and content required to enhance these resources
· Independently motivated with a proven ability to work effectively in a remote environment as required, and use hybrid work communication technologies
· Highly advantageous to have prior experience working with Customer Support Software such as Intercom
Benefits of joining our team
Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:
- Competitive pay and perks
- Flexible and hybrid working arrangements to ensure you have time for the things and people you love
- Generous parental leave, career breaks, study leave and unpaid leave
- A vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team
- Career growth opportunities in a thriving tech business
- The security of joining a trusted and established Australian brand
- The opportunity to truly make an impact- be part of a company that cares about your ideas, your effort and your well-being
Our team is the heart of our success. As part of our team, you'll be supported in your growth, working in a friendly, respectful, and collaborative environment. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts.
We are committed to creating an inclusive and diverse workplace where everyone feels they are a valued, respected, and empowered member of our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. #work180
Individuals with disabilities are encouraged to apply. We are dedicated to providing reasonable accommodations to candidates with disabilities, providing the environment and support for anyone to enjoy equal access to the right employment opportunities.
If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.
We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.
