Model Jobs in North Brisbane

About Us

aXcelerate is a leading SaaS provider, with our Student and Learning Management System powering millions of learners' course and competency records nationwide. As an industry leader, we’re on an exciting growth journey, transforming the way training providers and employers manage and support their learners.

Recognised as a Great Place to Work for two years running, we have a culture where people feel valued and supported to thrive. With ambitious growth plans and countless opportunities to develop your career, there’s never been a better time to join our team and help us shape the future of education technology.

The Role

In this role, you’ll use scalable communication, automation and digital content to support our mid-tier customers throughout their lifecycle. You’ll design targeted digital journeys, interpret customer health and behavioural insights, and implement proactive interventions to drive retention and product adoption. Working cross-functionally with Product, Marketing and Support, you’ll help deliver consistent, high-quality experiences at scale and reduce the need for traditional high-touch engagement. This is an ideal opportunity for someone who thrives in a data-driven, customer-centric environment and enjoys building digital-first frameworks.

What You’ll Do

✨ Digital engagement: Manage a large customer portfolio using automated and scalable communication strategies, including email campaigns, one to many events, and digital lifecycle journeys.

📊 Customer insights & risk reduction: Monitor health scores and product-use metrics; identify risk indicators; and deploy automated interventions to reduce churn and increase adoption.

🎥 Digital education: Create and deliver content such as webinars, that empower customers to self-serve effectively.

🤝 Cross-functional collaboration: Share customer insights with Product, Support and Marketing to enhance feature adoption, reduce escalations and improve user experience.

🔄 Continuous improvement: Refine automation workflows, contribute to digital success strategies and influence the maturity of our digital engagement model.

About You

• Min 2+ years’ experience in Customer Success or a digital engagement role.
• Proven ability to manage large customer portfolios using scalable, automated communication methods.
• Strong understanding of customer lifecycle management and product adoption strategies.
• Comfortable interpreting data, usage metrics and health indicators to inform action.
• Experience developing or delivering digital content (email campaigns, webinars, guides, etc.).
• Excellent written communication and presentation skills, with a strength in clear customer education.
• Proficiency with CRM and automation platforms (e.g., HubSpot or similar).
• Able to manage competing priorities and deliver consistently at scale.
• Calm, structured approach to managing escalations and problem-solving.
• Highly proactive with strong ownership and follow-through; comfortable in iterative, data-driven environments.
• Desirable: experience in EdTech and SaaS; exposure to cross-functional collaboration; and/or contributing to a scaling Customer Success function.

What We Offer

• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget.
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Discounted gym membership and Pilates Class offers to support your health and wellbeing.
• Opportunities for career development with well defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

How To Apply

Please submit an up-to-date resume which outlines your suitability for the role.

We're looking for individuals who resonate with our values - H.E.A.R.T.: Honesty, Empathy, Acceptance, Respect, and Trust, whilst also bringing a unique perspective to their work.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

If you require any reasonable adjustments during the application process, please let us know by emailing careers@axcelerate.com

aXcelerate acknowledges the Traditional Owners of the land where we work, live and learn and we pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We are committed to fostering learning and development in the communities that we serve.

Key Non-Executive Director Role at Women in Technology (WiT) - Voluntary 

Are you a visionary financial leader with a passion for empowering women in STEM? Do you want to translate your expertise into tangible, positive change? Women in Technology (WiT) offers an exceptional voluntary opportunity to join our passionate and forward-thinking Board as a Non-Executive Director, bringing your critical financial acumen and strategic foresight to the forefront. 

This isn't just another board position; it's a chance to be a catalyst for growth, innovation, and impact. You'll play an indispensable role in steering WiT's financial health and strategic direction, directly contributing to our mission of advancing diversity and inclusion within the technology sector. If you're ready to leverage your senior-level experience in a truly meaningful way, we want to hear from you! 

Crucial for this Role 

We are specifically seeking a candidate with: 

• Formal accounting qualifications (e.g., CA, CPA, or equivalent). 
• Proven, hands-on experience in developing and implementing strategic lead indicators for performance management and future forecasting. 

Your Opportunity to Lead & Inspire 

As a key member of our Board, you will: 

• Shape Strategy: Actively contribute to and influence WiT's overarching strategic direction, ensuring long-term sustainability and impactful growth. 
• Command Financial Stewardship: Provide robust financial oversight, safeguarding the organization's financial health, and ensuring transparent, insightful reporting. 
• Champion Governance: Take a leading role on our Audit and Risk Committee, embedding strong corporate governance, compliance, and proactive risk management frameworks. 
• Drive Performance: Utilize your expertise in lead indicators to help WiT anticipate trends, measure success effectively, and make data-driven strategic decisions. 
• Deliver Impact: Oversee organisational performance to ensure we not only meet but exceed our strategic objectives and operational outcomes, amplifying our support for women in technology. 

The Strategic Financial Leader We’re Looking For 

Beyond the essential qualifications above, our ideal candidate will possess: 

• Significant senior-level experience in strategic finance and/or accountancy roles, showcasing broad business acumen and a visionary, forward-thinking approach. 
• A strong understanding of corporate governance principles, particularly as they apply to Audit and Risk Committee functions. 
• A genuine passion for, or background in, the Science, Technology, Engineering, and Maths (STEM) sectors. 
• Highly regarded: Previous experience as a Non-Executive Director, Treasurer, or member of a Funding or Audit and Risk Committee. Experience with not-for-profit finances, particularly for events or membership models, is also a plus. 

Your Valued Contribution & Commitment 

This rewarding voluntary role requires your active participation and strategic insight. Expect a commitment of approximately 10-12 hours per month. This includes dedicated preparation for and attendance at Board meetings (a flexible blend of virtual and in-person sessions), energetic participation in Audit and Risk Committee meetings, and proactive engagement in other pivotal organisational activities and strategic discussions. Provide the Board with monthly financial reporting, lead annual audit activities, and ensure financial process are adequate to ensure Board oversight. 

Why WiT? The Benefits of Joining Our Board 

• Make a Real Difference: Directly influence an organisation at the heart of promoting gender equity in the tech industry. 
• Lead & Innovate: Apply your strategic financial skills to solve real-world challenges and drive innovation. 
• Grow Your Network: Connect with passionate leaders, industry professionals, and dedicated individuals within the vibrant WiT community. 
• Enhance Your Governance Expertise: Gain invaluable board-level experience in a dynamic and supportive environment. 
• Champion a Cause: Be an integral part of a respected, mission-driven organisation making a lasting impact. 

Ready to Step Forward? Apply Now! 

Applications are welcomed from dedicated individuals across Australia.  

This is your chance to bring your financial leadership and strategic vision to an organisation that truly values it. To apply, please send a compelling expression of interest to ebony.worth@wit.org.au

Your application should include: 

1. A concise biography. 
2. A powerful statement detailing:  

• Your motivation for wanting to join the WiT Board. 
• Your relevant financial and strategic experience, specifically addressing your formal accounting qualifications and your experience. 
• Your vision for contributing to WiT's success. 

Our Commitment to Inclusion 

WiT is an equal opportunity organisation, profoundly committed to fostering a safe, inclusive, and empowering environment where everyone can thrive. We enthusiastically welcome and encourage applications from candidates representing all walks of life, diverse backgrounds, identities, and experiences, including those who identify as Female, Male, Non-binary, Aboriginal & Torres Strait Islander, or neurodiverse.  

Join us in shaping a more equitable future in technology.