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• 12-month FTC - Lotteries Digital Blueprint (LDB) project
• Transformation Management Office team - Brisbane
• World class IT, Technology and Systems & Hybrid working

RSL Queensland’s Growth & Transformation Department, made up of diverse teams that are harnessing technology and data to reshape customer experiences, explores new revenue opportunities and develops innovative lottery products. 

As the department embarks on a significant business transformation journey as part of our Lotteries 2030 Strategy with the delivery of the Lotteries Digital Blueprint (LDB) project which aims to improve and modernise our Art Union’s digital customer experience, it is on the hunt for a star BA for its TMO. 

About the role: 

Reporting to the Project Manager-Marketing Transformation, the role: 

• supports the Business Analysis Function within the Project as part of the LDB project to contemporise our lottery’s digital customer experience 
• translates and documents business/customer requirements to assist in the development of recommended solutions (include current and future state processes) 
• conducts/supports workshops, eliciting and documenting business requirements, writing user stories and acceptance criteria, developing process and system documentation 
• owns BA planning and supporting business process change with the transition to SaaS Marketing Automation and Analytics products 
• provides general support to the Project Manager in the development of project documentation  

About you: 

• tertiary qualifications in business administration, technology-related or data management field and/or Business Analysis qualification (e.g. BABOK, BPMN 2.0). 
• 5+ years of Business Analyst experience in agile environments 
• demonstrated ability to facilitate workshops effectively to elicit requirements and develop and implement new processes. 
• understanding of technical concepts and terminologies and can express these in a clear and concise manner to non-technical stakeholders. 
• next-level interpersonal skills to work across different teams with competing interests and priorities in a fast-paced, high-pressure environment 
• experience with collaboration tools such as Azure Dev Ops (or Jira), Miro, Figma, Confluence, O365 suite including SharePoint and Visio.

Working knowledge of BPMN 2.0 and experience working or lotteries industry or similar will make your application even more competitive.  

If this is an opportunity that excites you, we'd love to hear from you. 

• 12-month FTC – Lotteries Digital Blueprint (LDB) project   
• Transformation Management Office team – Brisbane  
• World class IT, Technology and Systems & Hybrid working 

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.   

RSL Queensland’s Growth & Transformation Department is embarking on a significant business transformation journey as part of our Lotteries 2030 Strategy with the delivery of the Lotteries Digital Blueprint (LDB) project which aims to improve and modernise our Art Union’s digital customer experience.  

A newly launched technology project requires a Project Manager with proven leadership and stakeholder management skills, marketing and technology expertise to execute and deliver on an improved digital experience for our Dream Home Art Union customers.  

Reporting to the Transformation Project Director, key responsibilities include: 

• working with Executives, Leaders, Enabling Functions and other staff members as well as our third-party partners in the planning and execution of the project  
• managing all aspects of the assigned projects/initiatives and ensuring alignment to the achievement of LDB objectives 
• leading and organising the Marketing Transformation Workstream (MTW) activities to deliver to plan, schedule and budget 
• monitoring delivery schedules, scopes of work, resource allocation, budgets, risks, issues and dependencies 
• liaising with stakeholders to co-ordinate the efforts of the project team to achieve completion of assigned projects  
• driving required procurement activities and engage relevant stakeholders in adherence to RSL Queensland policies 
• developing and evaluating project management plans for the MTW, processes, project schedule and budget  
• deliver the Customer Value Proposition benefit of enhanced customer experience & marketing alignment for increased competitiveness through the new SaaS-based Marketing Automation products. 

 About you:  

• Business or IT degree and/or Project Management (PM) qualification, or an equivalent combination of education and experience  
• 10+ years’ experience in a PM role with extensive experience in dealing with stakeholders at senior levels 
• Experience and qualifications in project management principles and technologies (e.g., PRINCE2 Agile, Agile PM, or Waterfall) 
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills 
• Employs strong analytical and problem-solving skills to manage shifting priorities, demands and timelines 

Your energy, ability to prioritise, commitment to teamwork and a purpose driven organisation will make your application even more competitive.   

Some organisations say it, but RSL Queensland really means it - you will truly be working amongst committed, passionate and talented professionals. 

If this is an opportunity that speaks to you, we’d love to hear from you.