Administration Jobs in All Brisbane

At bdna, we exist to improve society. We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day! 

The bdna Products team of business analysts, software developers, engineers, testers and forensic subject matter experts work closely with law enforcement and forensic laboratories to improve forensic service delivery through specialist products.

The technical Support Engineer role requires exceptional problem-solving skills, including finding innovative and efficient solutions to complex issues and the ability to resolve complex technical issues with efficiency and precision.

You will be responsible for providing technical assistance to our customers. You will manage and resolve incidents, problems, and service requests in alignment with customer SLAs while participating in an on-call support roster to ensure 24/7 service availability.

This position requires strong analytical skills, a customer-focused mindset, and a solid technical background in cloud technologies, ideally with familiarity in Microsoft Azure and ITIL-based support practices

You will be working as part of a diverse team of talented professionals and subject matter experts and be partnering with some of the most pioneering software firms in the country. 

If you possess substantial experience and demonstratable success in technical support and a genuine belief that you can make a significant contribution to this role, we encourage you to apply.

What’ll you do

• Support of bdna commercial software and provide timely and effective technical support via phone, email, and remote support tools.
• Provide technical support, maintenance and upgrades to all existing and future bdna customers
• Foster positive relationships through the use of excellent customer service skills
• Practice excellent incident management problem solving with a view of providing innovative and timely solutions to customer challenges
• Monitor application and infrastructure alerts, proactively preventing customer-impacting incidents
• Assist in change management processes and planned maintenance communications
• Identify trends in support issues and recommend long-term solutions to reduce recurring incidents
• Contribute to continual improvement of support processes aligned with ITIL best practices
• Support production environments including troubleshooting infrastructure issues, identifying and classifying bugs and data engineering tasks to facilitate investigation and reporting
• Document your work and decisions within service management tools (including ServiceNow)
• Work within bdna’s Continuous Integration (CI) environment and tooling
• Work closely and productively with other bdna developers, QA, Infrastructure teams, UX designers, business and systems analysts
• Work within a team and participate in a roster to provide after hours on-call support 
• Represent bdna on customer sites as and when required
• Prioritise work to ensure all tickets and issues are resolved within agreed Service Level Agreements (SLAs)
• Work with limited supervision 
• Have an awareness and understanding of other cultures, beliefs and diversities of our clients and team
• Maintain a positive attitude and contribute to the great culture of bdna

What you’ve got

• An exceptional understanding of SQL (minimum 3 years), including advanced querying techniques, optimisation strategies and database management 
• Solid demonstrated understanding of and experience with Microsoft Azure and the ability to troubleshoot issues in that platform
• Experience with ticketing systems such as Jira Service Management or ServiceNow
• Proficient in troubleshooting Windows-based environments, web applications, and APIs
• Exceptional technical skills and expertise across a wide range of technologies and platforms
• Excellent skills in diagnosing, analysing and resolving cloud application and database issues
• Exceptional problem solving skills, including finding innovative and efficient solutions to complex issues 
• A high level of analytical thinking and a proactive approach to problem solving
• Ability to communicate technical solutions clearly to non-technical clients
• Ability to manage tasks effectively while dealing with multiple customer needs
• Ability to understand code or a background in software engineering will be highly regarded 
• Experience supporting custom-built or bespoke software solutions

What you’ll get

• Appropriate onboarding and training on the current forensic software products
• Work closely with knowledgeable SMEs within a values driven team
• Collaboration and support
• Autonomy and ownership
• Flexible work arrangements
• Generous employee benefits, including professional development budget and birthdays off
• Career acceleration opportunities!

Qualifications/Certifications

• A degree in computer science, information technology, or a related field or equivalent experience
• Microsoft Certified Azure Data Fundamentals 
• ITIL Foundation certification 
• Microsoft Certified: Azure Database Administrator Associate
• Experience working with public sector organisations, particularly public safety is highly desirable.

Work Eligibility

• MUST have NV1 clearance to be considered for this role
• MUST be Australian citizen (Required)
• MUST be located in Brisbane 

Network Engineer

The Role:

We're looking for a skilled Network Engineer to support and maintain our enterprise network infrastructure. This hands-on role involves resolving technical issues, managing complex systems, and playing an integral part in transformation projects. You’ll also participate in a 24/7 on-call rotating roster, ensuring network availability and rapid response to incidents.

Your New Team:

You’ll join a team of 10–11 network specialists who are passionate about technology, team collaboration and delivering smart infrastructure solutions. The team is growing and evolving, with a flat structure that supports knowledge-sharing, mentorship, and continuous improvement.

Key Responsibilities:

• Provide Level 2/3 technical support and troubleshoot network infrastructure issues

• Configure and operate network hardware including switches, routers, firewalls, load balancers, and SD-WAN

• Perform monitoring, performance tuning, and trend analysis

• Maintain and improve network documentation, processes, and disaster recovery plans

• Participate in a rotating 24/7 on-call roster (with additional weekly allowance)

• Support both project delivery and operational tasks in a fast-paced environment

• Collaborate with stakeholders and escalate issues appropriately

• Mentor team members and share technical expertise

Qualifications & Experience:

• 3+ years of experience in network operations and support within complex enterprise environments

• Strong hands-on knowledge across:

 – Cisco Nexus & Catalyst switching, OSPF, BGP, MPLS, VLAN, QoS

 – Palo Alto Firewalls, Meraki SD-WAN and Wireless

 – AWS Direct Connect, Megaport, F5 BIG-IP, Citrix NetScaler

• Experience with enterprise monitoring tools (SolarWinds, PRTG)

• Solid understanding of network security best practices

• Industry certifications (e.g. CCNA, Meraki Solutions Specialist)

• Excellent stakeholder engagement and communication skills

• Desirable: CCNP, PCNSE/PCNSA, VoIP knowledge, ACI, Genesis, and SASE exposure

Our Perks:

Location – Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

• Hybrid Work: Work from home 2 days a week, with our office located in Toowong.

• Extra Leave: Paid 'ME' day, a paid volunteer day, and the option to purchase additional leave.

• Development Opportunities: Access to internal programs and online courses.

• Employee Discounts: Discounts on Budget Direct insurance products.

• Reward and Recognition: Celebrate high performance with recognition, rewards, and incentives.

• Onsite Facilities: End-of-trip facilities and private spaces for nursing mothers.

• Get Social: Participate in vibrant social and community activities, including annual celebrations.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

If you're ready to make a significant impact and thrive in a growing business, apply now! Auto & General is committed to fostering an inclusive and diverse workplace where everyone can succeed.

Note: Recruitment agencies are kindly asked to refrain from sending unsolicited resumes. Auto & General is not responsible for any fees related to unsolicited resumes.