• UQ Library
• This is a full-time continuing position with salary in the range $115,645 - $129,654 (HEW 8), plus a generous super allowance of up to 17%.
• Leverage your strong leadership skills as well as experience in service models, design and delivery, to develop successful student-focused teams.
• Excellent opportunity to provide strategic leadership, collaborate with key university stakeholders, and ensure a high-quality, inclusive student experience.
• Based at our St Lucia campus

About This Opportunity

This is a key role within the Library Student Experience Directorate. In this role you will be responsible for overseeing inclusive, student-focused digital services, including tier 2 IT support and assistive technology. Reporting to the Senior Manager, Digital Capability and Student Experience, you will provide leadership in service innovation and staff development. You will also collaborate with university stakeholders to enhance the student experience through effective digital solutions and support staff digital capability across the directorate.

Key responsibilities will include:

Strategic Leadership and Team Management

• Lead the delivery of Student IT support for UQ systems and services that enhance student learning and engagement, ensuring alignment with Library and University priorities.
• Lead and manage the Student Digital Capability Support team, with line management of Team Leaders who oversee individual team members. Provide strategic leadership, coaching and performance development to Team Leaders, collaborating with and empowering them to build high-performing teams and foster a culture aligned with UQ values and committed to continuous growth.

Service Management and Innovation

• Manage service compliance with relevant legislation, University policies (including ICT and Cyber Security), and defined service boundaries. Support staff in understanding risk profiles affecting clients, the institution, and the role they play in protecting both.
• Support and guide the effective development and maintenance of service documentation and knowledge base content. Ensure the IT training program for AskUs staff is appropriately designed and effectively delivered by Team Leaders, supporting consistent, high-quality service.
• Oversee the delivery of digital and learning support services that ensure equitable access to Library facilities and resources for students with short or long-term accessibility needs.

Stakeholder Engagement and Collaboration

• Proactively collaborate with key stakeholders across the university, including Library Technology Services and Information Technology Services. You will identify opportunities for new initiatives and partnerships that enhance the student experience and manage the service impacts of digital projects.

Data Analysis and Reporting

• Oversee the collection and analysis of service data to identify trends, evaluate performance, and inform strategic planning. You will contribute to service documentation and knowledge base content to ensure consistent, high-quality support.

About You

• You have a university degree with substantial or an equivalent combination of education and experience.
• You have demonstrated knowledge and experience in delivering high-level IT support and digital capability services, preferably in an academic library environment, with an understanding of the Library’s role in supporting digital literacy and learning.
• Strong knowledge of current technologies and tools used in a university context, including the ability to quickly acquire expertise in UQ-specific systems to deliver effective client-facing IT services.
• Demonstrated ability to implement privacy, confidentiality, compliance, and risk management practices, including relevant legislation, ICT and Cyber Security policies, and the ability to guide staff in managing risks affecting clients and institutional operations.
• Demonstrated commitment to accessibility and inclusive service delivery, including supporting students with diverse learning needs and promoting access to digital and physical resources.
• Excellent organisational and project management skills with the ability to manage multiple priorities, meet deadlines and implement programs and procedures that improve operational efficiency.
• You have a proven ability to lead and manage team leaders, including performance development, mentoring, and fostering a positive, inclusive, and high-performing workplace culture.
• Excellent interpersonal and communication skills, with the ability to build effective relationships, negotiate with influence, and engage with a diverse range of stakeholders across the University

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Cheap parking, On campus childcare and Salary packaging options.

Want to Apply?

To submit an application for this role, go to the UQ Careers portal and use the Apply button.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section
• Resume

For more information about this opportunity, please contact Justine Cawley at j.cawley@library.uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (R-56149) in the subject line.

Applications close 19 October 2025 at 11.00pm AEST (Job Reference Number - R-56149). Please note that interviews have been tentatively scheduled for week commencing 3 November 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.