HiQ Senior Adviser - Future Students and Service Points

• Reference number: 26028a
• Term: Ongoing, full-time basis
• Remuneration: $111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Both Gardens Point and Kelvin Grove campuses
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a HiQ Senior Adviser - Future Students and Service Points to join Student Engagement, Administrative Division.

The Senior Adviser is part of the HiQ Services Team, working in the Service Points and Future Students. The Senior Adviser is a supervisory role that will coach and motivate HiQ Advisers and Peer Concierges as they respond to enquiries from prospective and current students, staff, and members of the public. The Senior Adviser will also handle the more complex enquiries and troubleshoot/escalate further where necessary. The Senior Adviser plays a key role in the identification and delivery of process and quality improvements.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement.

What you need to succeed

1. Education, training and/or relevant experience equivalent to the completion of a degree, or subsequent relevant experience or an equivalent of relevant experience and/or education/training.
2. Demonstrated experience supervising a high performing team in a high-volume, fast-paced, multi-channel service delivery environment.
3. Experience in effectively managing resources and workflow to support the delivery and continuous improvement of a quality service.
4. Strong communications skills including the ability to resolve complex or sensitive customer service issues.
5. Proven ability to build effective relationships with staff, colleagues, and other service partners across the university.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: HiQ Senior Adviser - Future Students and Service Points

Job opens: 10-Mar-2026

Applications Close: 24-Mar-2026 at 11.30pm

School Executive Assistant

• Reference number: 26149
• Term: Fixed-term, Full-time basis until 13 August 2027
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a School Executive Assistant to join School of Creative Practice, Faculty of Creative Industries, Education and Social Justice.

The Executive Assistant provides executive support to the Head of School, School of Creative Arts, including high level administration support, communication, planning and advice. The position works collaboratively with key stakeholders and other staff to deliver exceptional service and support. Confidentiality, discretion and consistent sound judgement are critical attributes for this role. The Executive Assistant displays outstanding organisational skills in supporting the Head of School with time management, diary management, travel organisation and correspondence.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Creativity, arts and culture express who we are, reflect our past and shape our futures. We lead the creative and cultural sector of the future through interdisciplinary excellence, innovation and collaboration by our research, teaching, and engagement. We value existing, experimental, and emerging forms of knowledge through high impact, industry-embedded and socially-engaged creative arts. We create global thinkers and makers for the real world. The School brings together a range of creative disciplines, and consequently provides students with the opportunity to engage in transdisciplinary approaches to their learning and/or research activities – reflective of collaborative experiences in the real world. The curriculum is structured around core units with additional units in the following study areas: • Animation • Film and Screen • Creative Writing • Dance • Acting • Drama • Production Design • Music • Visual Arts.

What you need to succeed

1. Education, training or relevant experience equivalent to completion of an associate diploma with at least two (2) years’ subsequent relevant experience in an administrative position, or an equivalent combination of relevant experience and/or education training.

2. High level interpersonal skills with the ability to provide professional administrative support with proven ability to collaborate and communicate with a range of people at all levels both within QUT and external to QUT.

3. Demonstrated digital literacy skills including ability to effectively work with Microsoft suite of products as well as corporate systems and other information sources to extract and interpret data.

4. Demonstrated ability to use initiative to solve problems, manage priorities to meet deadlines, and work productively without close supervision to support a wide range of stakeholders.

5. Strong written communication skills including the ability to draft memoranda, meeting agendas and minutes, correspondence, submissions and emails.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: School Executive Assistant

Job opens: 23-Mar-2026

Applications Close: 13-Apr-2026 at 11.30pm

View Position Description

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